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Sjefke Jansen: A Passion for Service

Published: March 20, 2014 (Issue # 1802)



  • Sjefke Jansen, the new general manager of Grand Hotel Europe, hopes to attract more visitors from his native Germany.
    Photo: For SPT

Speaking about his first impressions of Russia, Sjefke Jansen, the newly-appointed General Manager of Grand Hotel Europe, immediately mentions the cold and confesses that he remained indoors whenever temperatures dropped below minus 10 degrees Celsius. This is understandable considering that Jansen has just arrived from Mauritius, where he spent the last eight years.

Jansen currently calls the hotel home but looks forward to relocating once his family arrives. He chuckled when imagining his three cats wandering through the hotel, but turned serious when saying that children need an ordinary life away from the hotel. A native of Germany, he plans on trying to attract more German guests while maintaining the special hotel spirit that the Grand Hotel Europe is famous for. Jansen sat down with The St. Petersburg Times in the hotel’s Mezzanine Cafe and discussed all this and more as the sun made an early, and welcome, appearance.

Related: Ilya Shtrom - Building Brand Loyalty

Q: Like many General Managers you built your career from the ground up, starting as a trainee cook and then gradually working your way to the top. Is this a good way to build a career in the hospitality sector?

A: There are other options. You can either start at a hotel management school, preferably in Switzerland or in the U.S., or you take a practical approach by starting as a cook or training in reception. I chose training as a cook, because I liked cooking, and still do. I think it’s good to have a background that is based more in practicalities than study. In this way you have a better feel for what’s going on. You learn how to adapt to certain hotel operational systems.

Q: Why did you decide to go into the hospitality sector in the first place?

A: It was not to become rich, because you won’t become rich in this industry. Having the possibility to combine work with travel to different countries and cultures is amazing, and was always a driving factor for me. I have worked in so many different countries, including South Africa, Australia, Saudi Arabia, Lebanon, the Maldives, Mauritius and Singapore.

Related: Spartak Sobolev - Raising Risk Awareness

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ALL ABOUT TOWN

Friday, Sept. 19


SPIBA’s newest addition to their Cultural Discoveries events is “Handmade in Germany,” an exhibition featuring unique handmade objects of a significantly higher quality than mass-produced items. The work of over 100 German manufacturers will be displayed during the event, which opens today in the Lutheran Church of Saint Peter and Paul on Nevsky Prospekt and runs through Sept. 28.



Saturday, Sept. 20


Starting on Sept. 18 and ending tomorrow is the Extreme Fantasy Wakeboarding Festival in Sunpark by Sredny Suzdalskoye lake in the Ozerki region of the city.


Those after something more laid back can instead head to Jazz and Wine night at TerraVino with legendary jazz guitarist Ildar Kazahanov. 12/14 Admiralteyskaya Emb.



Sunday, Sept. 21


Learn more about African culture and get some exercise during today’s “Djembe and Vuvuzela,” a bike ride starting in Palace Square that includes several stops where riders can listen to the music of Africa or watch short films about the continent. The riders plan to set off at 4 p.m. and all you need to join is a set of wheels.



Monday, Sept. 22


Do you love puppetry? If so, then be sure to go to BTK-Fest, a five-day festival that starts on Sept. 19 celebrating the art. Contemporaries from France, Belgium, the U.K. and other countries will join Russian artists to put on theatrical performances involving a variety of themes, materials and eras. Workshops and meetings are also scheduled for a chance to discuss the artistic medium in further depth.



Tuesday, Sept. 23


Marina Suhih, Director of the External Communications Department at Rostelecom North-West, and Yana Donskaya, HR Director for Northern Capital Gateway are just some of the confirmed participants of today’s round table discussion on “Interaction with Trade Unions” being hosted by SPIBA. Confirm your attendance with SPIBA by Sept. 22.


Kino Expo 2014, an international film industry convention, will be at LenExpo from today until Sept. 26. The third largest exhibition of film equipment in the world, the expo focuses on not only Russia but former Soviet republics as well.



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